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Our Key Company Information

Terms and Conditions

Our policies are created in accordance with the Consumer Contracts Regulations 2013.
These terms are subject to English law and all parties agree to submit to the exclusive jurisdiction of the English Courts. Your Statutory Rights are not affected and we deliver an absolute No Prejudice practice when dealing with customer queries, returns, exchanges and refunds.

Download a copy of our Terms and Conditions.

Right to Cancel

The products we supply are fully bespoke and therefore wholly exempt from cancellation rights. However, on the basis that we have not scheduled your item for printing (ie made printing plates) we will exercise our discretion to cancel a job if necessary.

Complaints Procedure

Sometimes things do go wrong! If you feel you need to make a complaint about the goods that you have received please contact us in the first instance via We have a complaints procedure in place to deal with such issues. Your order will be reviewed by the Production Director and QC Department and we will contact you to advise our findings. In certain cases we will offer a full re-print. All claims with regard to the quality and quantity of the goods shall be made in writing to us so as to reach us within 5 working days of receipt of goods or such goods shall be deemed to comply as to quality and quantity within the terms of the contract.

Payment - Your side of the bargain

Our discounted website prices are dependent upon placing your order online and making payment with your order. HSBC take care of our online credit and debit card payments so it doesn’t get any more secure than that. There is also the option to pay via Paypal.
If you prefer you can pay by telephone, BACS, or by cheque (which needs to clear before we can produce your order). Simply choose the "Contact Me" option at the shopping cart if you do not wish to pay online when you place your order. When taking card payments over the telephone it is a requirement that the Billing and Delivery address match.

Online Security

Secure online payments and credit card transactions are conducted via PayPal UK. Advanced encryption will protect your information from being intercepted by any unauthorised parties using a 128-bit SSL (Secure Socket Layer) provided by Comodo - the industry leaders for online security.

Statutory Company Details

Under the Companies (Trading Disclosures) Regulations 2008 it is a UK legal requirement to display the registered details of a company on its website:
A Local Printer Limited
Registered Office: Solutions House, 18 Robell Way, Water Lane Trading Estate, Storrington, West Sussex, RH20 3DN
Telephone No: 01903 742003
Registered Number: 1574729 England
VAT Number: 321 6958 53
Year of Incorporation: July 1981

Data Protection Act

A Local Printer Limited is compliant with and registered under the Data Protection Act, Registration Number: Z8488092.   For more information on Data Protection visit the Information Commissioner website.

Privacy Policy

We only use the personal data you provide to supply you with the information, products or advice you have requested. Any information and personal data we collect is used only for the purpose for which it was provided. It is never sold or shared with any third parties.

Click here for more information on our Privacy Policy.

More Information

For more information, please feel free to Contact Us by email or telephone: 01903 742003