Account Management

Managing Your Online Account 

Registering and Log-in

How to register as a customer

The first time you place an order on our website you will be asked to create a customer account. You will do this before you get to the checkout stage. Your account will include your Billing and Delivery address and contact information, which will be a valid email address and a telephone number. You will also be asked to enter a password.

How to Login to your account

Once you have created your account you can login at any time using the registered email address and password. You may login to your account from any page on the website, or when you have placed and order, before you reach the checkout.

Forgotten Password

If you forget your password you will be able to request a link to reset your password via email. This is available from any of the login pages.

Managing Your Account

How do I update my account information?

Once you login to your account you have options to change your password, your email and any of your delivery addresses.

Repeat Orders

How do I place a reprint (re-order)?

It’s easy to order reprints via our website. Simply login to your account and choose the appropriate order in your ‘order history’. You will even be able to see the artwork you originally upload for extra peace of mind.

Our system means that you’ll only be able to order the same product as before in terms of quantity, material and size. If you want to use the same artwork as a previous order but need a smaller or larger quantity you will need to place a new order and either quote the order number for the artwork you wish to use in the instructions box or re-upload your artwork. If there are changes to your artwork then you will need to place a new order and upload new artwork.

If you are having trouble finding what you want to re-order gives us a call on 01903 742003 and we will be able to help locate it!

More information on Delivery, Payment, Problem Solving, Artwork and Order Processing can be found in our FAQ section