The first time you place an order on our website you will be asked to create a customer account. You will do this before you get to the checkout stage. Your account will include your Billing and Delivery address and contact information, which will be a valid email address and a telephone number. You will also be asked to enter a password.
How to Login to your account
Once you have created your account you can login at any time using the registered email address and password. You may login to your account from any page on the website, or when you have placed and order, before you reach the checkout.
Forgotten Password
If you forget your password you will be able to request a link to reset your password via email. This is available from any of the login pages.
Managing Your Account
How do I update my account information?
Once you login to your account you have options to change your password, your email and any of your delivery addresses.
Repeat Orders
How do I place a reprint (re-order)?
It’s easy to order reprints via our website. Simply login to your account and choose the appropriate order in your ‘order history’. The items and option selection from that order will be added to your cart where you can amend if necessary e.g. choose a different quantity.
If this is to be an exact reprint (i.e. using the exact same artwork as previous order) include a comment on the order like "This is an exact reprint of order [order no.]". We'll reissue the proof(s) from your previous order to reapprove. If you don't need to reapprove the proofs, include "I don't need new proofs" in the order comments and we'll go ahead and print your reorder without proof approval.
If this is to be similar reprint (i.e. same products but with amended artwork), go ahead and upload your new artwork either at the checkout or after you have placed your order. We'll issue proofs for approval as per the usual order process.
If you are having trouble finding what you want to re-order gives us a call on 01903 742003 and we will be able to help locate it!
More information on Delivery, Payment, Problem Solving, Artwork and Order Processing can be found in our FAQ section.
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