Our Corporate Social Responsibility Processes | A Local Printer
Corporate Social Responsibility
At A Local Printer Ltd we have a long-held belief that Corporate Social Responsibility (CSR) is understanding how our business may impact on the wider world and how we can influence this impact in a positive way. For A Local Printer an effective CSR policy incorporates how we impact and engage with (i) the environment, (ii) workplace, (iii) marketplace, (iv) community.
Environmental Stability
As the first online environmentally friendly printer in the UK our aim has always been to promote and provide eco-friendly printing that is high quality and affordable. Being an environmentally friendly printer is a key component of our business and something that we consider in all our business decisions, including our supply chain.
We are a waterless printer
We are a chemical free printer
We use carbon neutral paper
We only use recycled boxes
We are a plastic free business
We only use 100% recycled paper or paper from sustainably managed forests
Our inks are vegetable oil based
Our toners are new generation eco-friendly
We recycle 100% of our printing generated waste with none to landfill
We are ISO14001:2015 certified
We are FSC Certified
We use renewable energy to drive our business
Workplace
A Local Printer operates an equal opportunity policy and adheres to the Equality Act 2010.
We aim to achieve a safe, friendly and harmonised workplace that allows for development of individuals through motivation and training opportunities.
Every employee is issued with a comprehensive Staff Handbook
We have an annual Health & Safety audit with additional staff training if required
We operate a policy of in-house and external cross training to give all employees the opportunity to diversify their roles
We continually seek opportunities for investment, be it in new equipment or additional business
We operate an ‘open door’ policy and encourage open and frank communication between all employees
We operate a profit share scheme
We support employee CSR activities including the creation and donation of products to be used in education both home and abroad
Marketplace
Providing a quality product at an affordable price, coupled with excellent customer service is the key to customer retention. Our products and service are measured through our Reviews.io reviews and as a percentage of complaints against number of orders (consistently less than 1%).
We have a 4.9/5 review score
We operate a customer loyalty scheme on our website open to everyone
We strive to develop and introduce new products to our customer base
We have a well-established customer base that extends 30 years
We use our complaints procedure to identify and rectify problems in our product, service or supply chain
We have long standing contracts in place with our key suppliers
Our suppliers are audited on a regular basis in terms of their environmental and quality policies
We have an established business continuity programme
We are ISO 9001:2015 certified
Community
Our location determines that we be good neighbours and aware of our impact on the environment around us.
We operate a clean factory policy that includes keeping our recycling cages covered to stop paper becoming a litter problem
Our noise levels are audited annually and do not impact on the surrounding environment
We have a relationship with local schools and donate packs of paper to them
We support our employees in their chosen charities and make a regular donation to the charity of our choice
Commitment to Continuous Improvement
We are committed to continuously improving our CSR practices by learning from experiences.
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